Terms of Booking & Booking Deposit
By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
Coronavirus Guidance & Restrictions
The following Coronavirus guidance and restrictions are in place at this accommodation, in accordance with the current national and local Government guidance. You can also read the latest on Coronavirus from the Government here.
Last updated: 24/11/21
- You are required to scan-in via the New Zealand Covid Tracer App
To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third-party visitors are only allowed access at our express permission.
To secure any booking we require a deposit to be paid in advance, this deposit amount is = .
Deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the conditions set out here within.
Payments can be made online / credit card. Any charges raised against us by our banks for handling any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
All guests agree to respect the privacy and peace of all other staying guests, neighbours, and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours, or the owners.
Check-in & Check-out
Guests must check-in and check-out by the times stated below.
Check-in by: 2:00pm and before 9:00pm on day of arrival
Check-out by: 10:00am on day of departure
Cancellation, Returned Deposit & Non-Arrival Conditions
Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions.
Cancellations made 30 days or more in advance of check-in will be given a full refund
For bookings made fewer than 30 days before check-in a full refund will be given if the cancellation is made within 48 hours of the booking and at least 14 days before check in.
Cancellations made 7 days before check-in will be given a 50% refund
Cancellation made 6 or less days before check-in will not be given a refund
Non-arrival guests, who are unable to attend or fail to attend for whatever reason will not receive a refund on the booking. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is not permitted anywhere on the property.
Pets & Service Dogs
We do not accept pets throughout the accommodation, except for service dogs.
Where on-site parking is provided guests accept that they park their vehicles at their own risk.
Your Personal Details & Privacy
We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality. This is in accordance with New Zealand Law.
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed.
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.